CANCELLATION AND REFUND POLICYbosphorushotel.rs
In case of return of goods and refund to the buyer who earlier made payments by bank card, fully or partially, and regardless of the reason for the refund, Bosphorus Hotel shall be obliged to proceed to refund only via VISA, EC/MC and Maestro method, which means that the bank, at the request of the merchant, shall proceed to refund to the payment card account of the customer
Reservations must be canceled 24 hours prior to arrival to avoid being charged a penalty. A minimum penalty of one night's room and tax will be charged if a reservation is canceled after the specified cancellation time. Prepaid reservations and deposits are nonrefundable and cannot be canceled without forfeiting the entire amount of the stay or deposit unless specified otherwise. Exceptions may apply during holiday, special events and conventions.
Please note that a change in length of stay or dates (based upon availability) of your reservation may result in a rate change and/or may not be available based on length-of-stay restrictions. Bosphorus has two payment policies depending on which rate you choose to book. All reservations except for prepaid bookings adhere to the Global Guarantee Policy.
GLOBAL GUARANTEE POLICY
All reservations must be guaranteed with a valid major credit card at the time of booking. We reserve the right to cancel any reservation that is not booked with a valid major credit card. Guest must present a valid major credit card in his or her name upon arrival at the hotel, at which time a credit card authorization will be processed to cover all charges. A sufficient amount of credit must be available to cover all room charges, taxes and incidental charges. Presenting a debit card upon arrival will result in a hold (temporary charge) on your account for the amount authorized. Cash payment will be accepted upon checkout, at which time the credit/debit card authorization will be released. Once an authorization has been released, the credit/debit card issuing bank will determine when your funds can be made available.
PREPAID GUARANTEE POLICY
Cash payment will be accepted upon checkout, at which time the credit/debit card authorization will be released. Once an authorization has been released, the credit/debit card issuing bank will determine when your funds can be made available. The credit/debit card provided for this reservation will be charged for the full amount of the stay plus tax, and this charge is nonrefundable. Please ensure that you have sufficient credit/funds available to cover the charges for your stay. We will be unable to honor any reservation that is made with an invalid credit/debit card or a credit/debit card with insufficient credit/funds available. Guest must present a valid major credit card in his or her name upon arrival at the hotel as a security deposit and to cover incidental charges. A credit card authorization will be processed and a sufficient amount of credit must be available to cover the amount authorized. Presenting a debit card upon arrival will result in a hold (temporary charge) on your account for the amount authorized. Please contact the hotel to determine the amount of the authorization required.
Bosphorus welcomes group business, but due to the smaller size of our hotels, we ask that you contact the hotel directly for group reservations. This way, we can do our best to accommodate your group needs. A reservation for 10 or more rooms, whether booked by one reservation or multiple reservations, is considered a group. Groups must contact the hotel Sales Office for reservations in order to receive special services and group rates. Group services are not available if the reservations are booked electronically or via the internet and may be canceled upon the hotel's discretion. PARTIES For the comfort of all of our guests, we do not allow parties or excessive noise in or around guest rooms and suites. PETS Bosphorus is dog-friendly, accepting dogs on request only. There is a nonrefundable cleaning deposit of $150 per stay excluding food. Dogs only up to 25 lbs. maximum. Service animals are permitted based on state law.
Bosphorus is 100% smoke-free. The hotel reserves the right to charge a $250 cleaning fee if it is determined that there has been smoking in the room.
Our vision is continuity in quality and absolute customer satisfaction.
Around this foundation, our Mission is to quickly adapt our innovations brought by our time, to renew ourselves with continuous investments and to respond to all our needs and expectations of our valued guests with reasonable price options. Our main goal in achieving all this is to become the leading accommodation facility in the region we are in and to develop and expand this accumulation in an institutional and individual sense.
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