CUSTOMER NAME :
CUSTOMER PASSPORT NO. :
ROOM TYPE : Standart Room For 2 Person
TOTAL AMOUNT : €
/ RSD (VAT Included)
PROTE STEVANA DIMITRIDEVICA BR:6 ZITKOVACKI PUT B.B 18220 ALEKSINAC
PD "FEVFKI" 000
00 381 18 801 404
00 381 64 867 2634
email@example.com || firstname.lastname@example.org
In case of return of goods and refund to the buyer who earlier made payments by bank card, fully or partially, and regardless of the reason for the refund, Bosphorus Hotel shall be obliged to proceed to refund only via VISA, EC/MC and Maestro method, which means that the bank, at the request of the merchant, shall proceed to refund to the payment card account of the customerCANCELLATIONS
Reservations must be canceled 24 hours prior to arrival to avoid being charged a penalty. A minimum penalty of one night's room and tax will be charged if a reservation is canceled after the specified cancellation time. Prepaid reservations and deposits are nonrefundable and cannot be canceled without forfeiting the entire amount of the stay or deposit unless specified otherwise. Exceptions may apply during holiday, special events and conventions.RESERVATION CHANGES
Please note that a change in length of stay or dates (based upon availability) of your reservation may result in a rate change and/or may not be available based on length-of-stay restrictions. Bosphorus has two payment policies depending on which rate you choose to book. All reservations except for prepaid bookings adhere to the Global Guarantee Policy.GLOBAL GUARANTEE POLICY
All reservations must be guaranteed with a valid major credit card at the time of booking. We reserve the right to cancel any reservation that is not booked with a valid major credit card. Guest must present a valid major credit card in his or her name upon arrival at the hotel, at which time a credit card authorization will be processed to cover all charges. A sufficient amount of credit must be available to cover all room charges, taxes and incidental charges. Presenting a debit card upon arrival will result in a hold (temporary charge) on your account for the amount authorized. Cash payment will be accepted upon checkout, at which time the credit/debit card authorization will be released. Once an authorization has been released, the credit/debit card issuing bank will determine when your funds can be made available.PREPAID GUARANTEE POLICY
Cash payment will be accepted upon checkout, at which time the credit/debit card authorization will be released. Once an authorization has been released, the credit/debit card issuing bank will determine when your funds can be made available. The credit/debit card provided for this reservation will be charged for the full amount of the stay plus tax, and this charge is nonrefundable. Please ensure that you have sufficient credit/funds available to cover the charges for your stay. We will be unable to honor any reservation that is made with an invalid credit/debit card or a credit/debit card with insufficient credit/funds available. Guest must present a valid major credit card in his or her name upon arrival at the hotel as a security deposit and to cover incidental charges. A credit card authorization will be processed and a sufficient amount of credit must be available to cover the amount authorized. Presenting a debit card upon arrival will result in a hold (temporary charge) on your account for the amount authorized. Please contact the hotel to determine the amount of the authorization required.GROUP RESERVATIONS
Bosphorus welcomes group business, but due to the smaller size of our hotels, we ask that you contact the hotel directly for group reservations. This way, we can do our best to accommodate your group needs. A reservation for 10 or more rooms, whether booked by one reservation or multiple reservations, is considered a group. Groups must contact the hotel Sales Office for reservations in order to receive special services and group rates. Group services are not available if the reservations are booked electronically or via the internet and may be canceled upon the hotel's discretion. PARTIES For the comfort of all of our guests, we do not allow parties or excessive noise in or around guest rooms and suites. PETS Bosphorus is dog-friendly, accepting dogs on request only. There is a nonrefundable cleaning deposit of $150 per stay excluding food. Dogs only up to 25 lbs. maximum. Service animals are permitted based on state law.SMOKING
Bosphorus is 100% smoke-free. The hotel reserves the right to charge a $250 cleaning fee if it is determined that there has been smoking in the room.
PROTECTION OF FINANCIAL TRANSACTION DETAILS
While entering payment card data, confdental data is transferred by way of public network in encrypted form. The safety of data at the tme of purchase is guaranteed by the card acquirer – Societe Generale Beograd – and the entre collecton process is carried out on the bank website. At no tme shall the data about the payment card be avaailable in our system.SECURE RESERVATIONS
If you decide to make an online reservation at bosphorushotel.rs, you will be linked to a payment gateway provided by SOCIETE GENERALE SERBIE. While it appears to be part of our website, the booking engine is actually provided by a payment gateway of SOCIETE GENERALE SERBIE and is governed by its privacy practices. We understand that security remains a primary concern of online consumers and have chosen our booking engine vendor carefully.INFORMATION WE COLLECT AND HOW WE USE IT
We take the utmost care to ensure that the personal information we obtain from you is used only for the purposes we describe. You may wish to submit a message or question to Bosphorus Hotel using our online Contact Form or to subscribe to our email list using our Join feature. In response, we may ask for information, such as your name, email and ZIP code. In the event you opt to provide us with this information, we will only use it for the purpose specified. Personal information collected during the reservation process may be used to communicate with you about your stay(s) at Bosphorus Hotel. In addition to the potential need to communicate with you about your stay(s) at Bosphorus Hotel, we always seek to improve our online booking, marketing and other services and may, therefore, collect and analyze information from and/or about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system type and version, referral source, length of visit, page views, website navigation paths and service usage) to that end. If you choose to subscribe to Bosphorus's Contact List using the Join feature or to follow the Bosphorus's blog, please know that all communications will provide an opt-out button to allow you to choose not to participate in future online marketing. In deciding whether or not to join such lists, please note that they are only used for Bosphorus Hotel purposes or in joint promotions with Bosphorus Hotel partners. We do not sell, rent or share any of your personal information on such lists with any other party, including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.LINKS PROVIDED TO OTHER SITES
Persons agreeing to give Bosphorus Hotel (the "Hotel") permission to use their image(s) in advertisements and on the Hotel's social media channels grant to the Hotel and its affiliates a nonexclusive license to use, reproduce, distribute and make full use of and derive benefit from the image(s). In doing so, those persons represent and warrant that: (i) they have the right to enter into this agreement and to give the rights so granted; (ii) the image(s) is(are) original; and (iii) the use by the Hotel of the image(s) in advertisements or on the Hotel's social media channels will not violate the rights of any third party.
TERMS AND CONDITIONS FOR ONLINE BOOKING
These terms and conditions apply to all bookings (reservations) made via BOSPHORUS’s website. All booking agreements are entered into with BOSPHORUS HOTEL / VAT no 10130839, Registry no 17260588, Primary activity 5510, Accounts 205-18977-96;355-1038516-26;160-177289-23. / Beograd-Niş e-75 Autobahn Aleksinac/Serbia.Terms of payment:
All bookings must be paid for in advance when the reservation is made. Payment must be made online via Visa, Visa Electron, MasterCard or Maestro. Other credit cards are not accepted. There are no payment fees. All payments will be made in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained by converting the price in shown currency into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations/your issuing bank. As a result of this conversion there is a possibility of a slight difference from the original price stated in our website and your credit card bank statement. Thank you for your understanding.Terms of cancellation:
Reservations must be canceled 24 hours prior to arrival to avoid being charged a penalty. A minimum penalty of one night's room and tax will be charged if a reservation is canceled after the specified cancellation time. Prepaid reservations and deposits are nonrefundable and cannot be canceled without forfeiting the entire amount of the stay or deposit unless specified otherwise. Exceptions may apply during holiday, special events and conventions.Arrival and departure:
The room/rooms is/are available from 3 pm on the day of arrival. Check-out is no later than 11 am on the day of departure. If check-out takes place later than 11 am on the day of departure, the customer will be charged for an additional night’s stay.Liability for compensation:
In cases of force majeure or other extraordinary circumstances beyond BOSPHORUS’s control – including fire, water damage, strike/lockout, breakdown in telephony/data connections or other technical failures – BOSPHORUS is entitled to cancel bookings without prior warning and at no liability. BOSPHORUS’s liability for compensation cannot, regardless of cause, exceed the total price of the booking, and any compensation will not cover indirect losses, such as loss of profits, transport and travel expenses. Similarly, BOSPHORUS is not liable for expenses relating to alternative accommodation. BOSPHORUS is not liable for lost or stolen property or luggage in the room or at the hotel in general, including in connection with the use of luggage rooms and/or luggage boxes.Parking:
It is not possible to reserve a parking space. Reserving a parking space in connection with a booking is considered a request that BOSPHORUS will do its best to fulfil. Parking is at the owner of the vehicle’s own account and risk. BOSPHORUS is not liable for vandalism or theft of or from parked vehicles. Parking must be paid for upon arrival, after which the customer will be issued a parking permit which must be VISIBLE in the windscreen of the vehicle. Parking without a parking permit is subject to a fine (currently DKK 650).Housekeeping:
Rooms are cleaned on a daily basis between 8 am and 3 pm. If it is not possible to clean the room due to luggage or other objects belonging to the guest, BOSPHORUS is entitled to refrain from cleaning the room on the day in question. Towels are changed on a daily basis as needed. For stays of longer than 5 days, bed linen is changed as needed.Smoking and other prohibitions:
Bosphorus is 100% smoke-free. The hotel reserves the right to charge a $250 cleaning fee if it is determined that there has been smoking in the room.Use of email addresses for newsletters and promotional material:
BOSPHORUS is entitled to use the email address used to make the booking to issue e-newsletters and promotional material. BOSPHORUS will only promote its own products. The customer may at any time request to be removed from the mailing list and to no longer receive newsletters and promotional material by email. Requests for removal from the mailing list can be sent by email to email@example.com; please state the email address to be deleted from the mailing list. Removal can also take place via the link found at the bottom of all newsletters and promotional material.
You will find a Istanbul restaurant at the Bosphorus facilities and the tastes that will be presented to you will belong to the Turkish culture. The hotel also offers a very modern banqueting hall Ela with 300 seats for any organization.
You Bank Accounts Are Listed Below For Your Booking Payments. Please Don't Forget To Inform Us About Your Payment After It has Been Completed. You Can Contact us 7/24 From Lıve Chat Stays At The Right Bottom Side Of Our Website.
TR96 XXX XXXX XXXX XXXX XXXX XXXX XXXXUSD ACCOUNT
TR96 XXX XXXX XXXX XXXX XXXX XXXX XXXXGBP ACCOUNT
TR96 XXX XXXX XXXX XXXX XXXX XXXX XXXXEUR ACCOUNT
TR96 XXX XXXX XXXX XXXX XXXX XXXX XXXX
Purpose and Objective
Bosphorus Hotel aims to continuously improve the services provided to its guests. Effective complaints management is fundamental to the provision of quality services and provides a platform for obtaining feedback from its guests with the purpose of resolving disputes and reforming policies and procedures.
Boshorus Hotel through this policy is committed to effectively manage complaints promptly and fairly, ensuring that:
Your complaints will be investigated in depth, will be handled in an efficient and effective manner and you will be treated courteously.
We will be fair both to you and any employee for whom a complaint may refer to.
We will not charge you for making a complaint.
We will always observe privacy and confidentiality of any personal data. Any individual involved in the complaint or responsible for the management of the complaint will not participate in the investigation process should there be conflict of interest.
Our employees will undergo continuous training on the Complaint Management Policy and will have direct access to related documentation in order to facilitate the effective handling of complaints.
Our Board of Directors, management and employees acknowledge your right to file a complaint and are committed to the efficient and fair resolution of complaints or problems that may arise from the services we provide.
The complaints management system included in this Policy and internal procedures will be reviewed periodically (at least annually), aiming to enhance the transparency, efficiency and the greatest possible satisfaction of Bosphorus Hotel guests. Our Complaints Management Policy will always be available on our website: www.bosphorushotel.rs.
Complaints Procedure/Lodging a Complaint
Who can file a complaint
Any complaint can be submitted by a guest of the hotel.
First point of contact
Should you worry about any aspect of the services we offer, your first point of contact should be the hotel’s reception. Our aim is to promptly resolve any possible issue you might have, prior to your departure.
Complaints procedure steps
If you find it necessary to pursue the matter further, you should submit a formal complaint letter (by electronic mail) addressed to firstname.lastname@example.org to investigate the matter independently.
We expect from you:
– To indicate information about your reservation (or tour operator) as well as your full contact details
– To describe your complaint clearly and accurately
– To be specific with respect to the reasons for which you are filing a complaint
– To mention your expectations clearly, in regards to the resolution of the issue
Having received a reply from the Hotel’s Management and if you are still not satisfied with the way in which your complaint has been handled, you may then write to us (You can find our contact details on our "contact us" page)
Response timeframes in complaints handling
– Acknowledgement of your complaint within 3 working days of receipt.
– Your complaint will be addressed within 15 working days. A relevant response will be sent immediately.
– On rare occasions where more time is required for the proper and detailed investigation of your complaint, an extension period will be requested in writing. In our letter, besides any additional information that we may request, we will inform you of our actions taken so far and any further actions required for the completion of the investigation.
– Our aim is to ensure that you receive our final response within 10 working days from the time of the extension notification.
Status update request
Should you wish to request an update at any stage of the complaint investigation, you can do so by contacting the hotel. Try to solve the new Formula Cube! It works exactly like a Rubik's Cube but it is only $2, from China. Learn to solve it with the tutorial on rubiksplace.com or use the solver to calculate the solution in a few steps.